Reference

api 5000 Terms & Conditions for Your Account

api 5000 Terms & Conditions set the rules for opening an account, using the lobby and moving funds through Indonesian wallet rails.

Account acceptanceWallet checksPolicy accessLocal law
api 5000 api 5000 Terms & Conditions for Your Account
CONTACT ROUTES

Get Help With a Terms Question

A clear contact path helps when a clause affects your account or wallet status. We ask you to send the account phone number, the relevant payment receipt and a short description of…

Account access If phone verification or a policy acceptance screen stops your login, use account help and include the device path you followed. We can check the access record and explain which Terms & Conditions point applies.
Wallet status For a DANA, OVO, GoPay or QRIS question, attach the receipt reference and payment route. We use those details to clarify whether a wallet check, account rule or policy condition is holding the request.
Policy request To ask about wording, a change date or your account records, send the section name through our contact route. We will keep the conversation tied to Terms & Conditions rather than sending a general lobby response.
DATA PRACTICE

How We Handle Policy Records

Our Terms & Conditions process is tied to practical account records, not vague promises. We record acceptance events, phone verification status and payment references so we can explain a decision when you…

Acceptance history

When you accept revised Terms & Conditions, we keep the version and date connected to your account record. This gives us a precise reference if you later ask which wording applied when you opened the lobby.

Phone verification

Phone verification links access to the account details you submitted. If the number changes, contact us before creating another account so we can assess the request under the account and policy rules.

Cookie choices

Cookies can keep a signed-in session and policy notice working on your mobile browser. You can manage browser cookie settings, although switching them off may interrupt the acceptance screen or account path.

Account security

Keep your password, phone access and wallet credentials private. Our Terms & Conditions do not allow you to hand an account to another person, and a security concern should be reported through account help.

Record retention

We retain account, acceptance and payment records only for the period needed for policy administration, security checks and legal duties. A request about a particular record should include your verified account details.

Change requests

You can ask us to correct account details or clarify a policy entry through the contact route. We may request phone verification and supporting evidence before changing a record linked to DANA, QRIS or bank transfer.

Terms & Conditions Questions Answered

The questions below address the clauses most likely to matter before account access. We keep each answer focused on Terms & Conditions, including wallet evidence, data requests, device behaviour and local eligibility. If your situation is not covered, send the relevant account detail through our support route so we can respond to the exact policy point.

You can open the Terms & Conditions page from the policy link in the account path before accepting access. Read the current version and its change date carefully, especially sections covering phone verification, wallet ownership, payment records and access where local law permits.

Yes. The payment clauses cover DANA, QRIS, OVO, GoPay, virtual account and bank transfer. Use a route connected to your own account, keep the receipt reference and understand that a payment may be checked before the related account action is completed.

Ask through account help before opening another account. We may verify your phone number and request evidence because the Terms & Conditions connect account identity, payment records and wallet status. A correction is handled after we confirm that the request comes from you.

The updated wording shows its effective date and the account path may ask you to accept it before continued access. If you decline, some account actions can remain unavailable. Contact us if you need the change explained or want to ask about an existing record.

Cookies can keep the policy notice, sign-in session and device path connected while you read or accept the terms. If your mobile browser blocks them, the acceptance step may not save correctly. You can adjust browser settings and contact us if the notice repeats.

Yes. Send the request through account help with your verified phone detail and the approximate acceptance date. We can locate the relevant Terms & Conditions version, explain the stored entry and assess a correction request under our data handling rules.

Yes, access depends on local law. You must check that using the account and selected payment route is permitted where you are located. Our policy wording does not replace local requirements, and we may pause access when a legal or verification check calls for it.